img Cash on Delivery Available
 img Online Payment additional discount upto Rs 100
 img Free Shipping on all orders

FAQ

Login & Account

For NEW sign-up,

1. Go to trieazy.com and click Login.

2. Click the register now link on the login page.

3. Provide the details in the form and submit create account.

4. Customer mobile number verified via OTP and the account has been created successfully.

For Login,

1. Go to trieazy.com and click login.

2. Give your Mobile number or email.

3. Give password of your account and click login. It will be logging in to the trieazy.com.

An OTP or verification code is a code used to verify your mobile number when you log into your account for the first time.

OTP verification will also be done for others creating an account, password recovery using mobile/email.

To change your password, please follow the below steps.

1. Login to your account.

2. Go to My profile ->Manage profile

3. In that enter the change password

4. Enter confirm password and update.

To change your email id, please follow the below steps.

1. Login to your account.

2. Go to My profile ->Manage profile

3. Add your new email id and click verify email.

4. Click the verification link sent to your new email.

5. Now your new updated email verified.

Go to forgot password and reset your password by getting Password reset otp sent to your email/phone. This is the way you can change your password. trieazy.com/password/reset

Sometime SMS messages might be delayed by a couple of moments because of network issues. You can recover the code through the 'Resend Code'.

Loyalty Points

This is a price at which customers can redeem their Loyalty point to avail discounts based on their balance for select products sold by select sellers on trieazy.com

You can check the balance in My Profile. Click on My loyalty to get more details.

Users can earn 2 points per ₹100 spent and maximum of 50 loyalty points per order.

Users can pay using loyalty points for products on Trieazy.

Loyalty Points will expire after one year from the date of the credit. Loyalty points credited on 15th March 2022 will expire on 30th March 2023.

Loyalty point deducted for the cancelled or returned order item. It will not be redeemed.

Yes, If the order cancelled the credited loyalty point will be deducted from the My loyalty section.

Based on the product selling price. But two loyalty point for ₹100 spent but maximum of loyalty point is 50 per order.

Minimum required price is ₹100. It will be credited once the order has been delivered.

Loyalty points will be credited once the order delivered. You can check all transactions of loyalty points in My loyalty.

Referral Program Benefits

1. Sign Up & Get 50 Loyalty points.

2. A Referral code is generated for every user on their new sign-up. The code can be shared with your friends, inviting them to join trieazy.com.

3. Earn 100 Loyalty points on every new sign-up using your referral code.

4. The Loyalty points can be redeemed on your purchase in trieazy.com

Terms and Conditions

1. In case of any transactions deemed fraudulent by our fraud management system, Trieazy reserves the right to cancel the referral rewards.

2. Trieazy reserves the right to modify or terminate the referral program at any time based on its sole discretion.

Orders

1. Select a category that you want to order.

2. From that category choose the product.

3. In the product detail page choose the specification, quantity and click the Add to cart button.

4. In the pop-up click the proceed to checkout button and review your added product details. Or you need to visit your cart by clicking on the cart button in the top right corner.

5. From that click the continue to shipping.

6. And here add the shipping, billing address and click continue to payment info.

7. Here choose the online payment and click our terms & conditions and complete order.

An E-mail & SMS will be sent once you have successfully placed your order. We will likewise tell you when the vendor transports the item and alongside the following track number for your shipment. You can follow your orders from the 'purchase history' section on your account in trieazy.com

Go to Purchase history and select the order that you want to cancel and click cancel icon.

COD is expensive for both you and us and involves lot of losses for us. We are here to bring out new brands in the e-commerce world. Thousands of people have already ordered from us. So please go ahead and choose online payment with confidence.

1. Login to trieazy.com as customer.

2. Click on “Profile”.

3. Click on “Purchase history”.

4. You can view the list of orders placed with us.

We make 3 attempt to deliver any products. Please note that after three failed attempts, the product is returned to the supplier.

Once the order is confirmed you will receive the product within a maximum of 4 - 8 business days.

You cannot collect it directly.

1. Kindly check if the PIN code you are adding is serviceable or not.

2. If the issue is persisting, please contact our customer care number to get the problem resolved.

1. You can cancel this order before it gets shipped.

2.Alternatively, please contact our customer care number.

1. We communicate all the order updates via WhatsApp messages.

2.Additionally, you can find the most recent status of your order by tracking your order by logging in trieazy.com as a customer.

(+91) 9543930011

Payment/Refund

1. Refund will be initiated after we receive the item, and it passes the quality check.

2. Refund time depends on the mode of refund.

2. Time the item takes to reach us + 1 to 7 business days.

1. If you have received a WhatsApp message regarding the refund processing, the refund will depend on the mode of payment.

2. COD: Refund will be initiated through GPay or Paytm.

3. RazorPay: Refund will be initiated via RazorPay.

We are sorry that your payment got debited multiple times. The extra amount debited from your bank/card account will be automatically refunded.

1. We are sorry that your order did not go through successfully, but you need not worry at all. The amount debited from your bank/card account will be automatically refunded.

2. Refund time depends on the mode of payment: Online refund: 7 to 10 business days.

Trieazy does not hold any information related to bank/card of the customer. Our website is listed as safe and secure shopping site.

When an order consists of multiple items and only one item is returned then it’s a partial refund. The item amount will be refunded.

The refund amount will reflect in your bank account.

In case of cash on delivery, you will have to provide a bank account number for the refund.

If you received any defective or color mismatch or size mismatch or product mismatch, then you are eligible for the return or refund.

You can read our returns, refunds, and replacement policy on trieazy.com

Offer/Discount/Coupon

You can apply a coupon on a check out page before you place an order.

Please reach to our customer care number.

1. Please click on product page.

2. Add the item to the cart.

3. Click on “Check-out”.

4. Select the coupon.

5. Apply the coupon and complete the payment process.

1. Different deals will have different discounts and cashback offers.

2. Please visit our website to know more on the discounts and offers.

Sorry you are facing issues with coupon usage. Please contact us to send us the relevant information to help you.

Yes, Cancel the existing order & place a new order with coupon code.

The item amount after discount will be refunded.

Yes. The coupon will expire on the stipulated late.

Manage Your Accounts

1. Login to trieazy.com as customer.

2. Click on “Profile”

3. Click on “Manage Profile”.

4. Enter the details and click on “Update profile”.

To change your email:

1. Login into trieazy.com as customer.

2. Click Profile.

3. Click on Manage Profile.

4. Click on change your email. Provide your new email id and click on update email.

The OTP will be available both in SMS and WhatsApp. Please refer to SMS or WhatsApp.

Others

1. Login in to Trieazy.com as customer.

2. Click on “Profile”

3. Click on “Support tickets”.

4. Enter the details and click on “Update profile”

Yes.

1. Login in to trieazy as customer.

2. Click on “Profile”

3. Click on “Purchase history”

4. Click on “Order id”.

6. Enter the review and click on “Submit review”

This is unfortunate that the behaviour of the delivery executive left you unsatisfied. We are sorry for the inconvenience caused. Please reach us within 48hrs from the time of the incident occurrence. We will take the necessary action.